Terms and Conditions

5. Entry Validity and Confirmation

• You will only be entered into the draw once your entry is validated or confirmed by Fans Chance.
• Proof of posting or submission is not proof of receipt.
• Entries that are incomplete, illegible, corrupted, misdirected, damaged, late or otherwise non-compliant will be void.
• Fans Chance is not responsible for technical electronic software network or postal failures affecting entry.

6. Account Suspension and Closure

• Customers may request the temporary suspension or permanent closure of their Fans Chance account at any time by contacting hello@fanschance.com from the email address registered to their account.
• Temporary suspension requests will be actioned promptly and will remain in place for a minimum period of six months, or for any longer period requested by the customer. A suspended account will not be automatically reactivated. Following expiry of the applicable suspension period, the customer must contact Fans Chance to request reactivation.
• While an account is suspended, the customer will be prevented from participating in Fans Chance prize draws and will be excluded from promotional marketing communications, including email and SMS marketing.
• Valid entries submitted before an account suspension or closure will continue to be administered in accordance with the applicable prize-draw rules unless the customer is otherwise ineligible.
• Permanent account-closure requests will be actioned promptly. Fans Chance may retain information where reasonably necessary to meet its legal, regulatory, fraud-prevention and record-keeping obligations.

7. Winner Selection and Notification

• Winners are chosen at random using a secure and independently verified system.
• The draw will take place on the date stated in the Prize Draw rules.
• Winners will be contacted by email or phone within 7 days of the draw.
• Winners may be announced on the Platform and on Fans Chance social media using only the information described in clause 11, unless the winner has given their express consent for additional information to be published.
• Proof of identity age and eligibility may be required before confirming a winner.
• Winners may be asked to sign an affidavit of eligibility and liability release. Any participation in publicity or signing of a publicity release is entirely optional and refusal to participate in publicity will not affect the awarding of the prize.
• If a winner cannot be contacted,fails verification, declines the prize or fails to complete required documentation within 14 days another winner may be drawn and the original prize forfeited.

8. Prizes

• Each Prize is described clearly on the Prize Draw page.
• Prizes are non-transferable and no cash alternative is offered unless stated.
• If a prize becomes unavailable for reasons beyond the Fans Chance’s control, Fans Chance reserves the right to substitute it with a prize of equal or greater value. Where no prize or suitable substitute can be provided Fans Chance will provide a refund to all affected entrants.
• Fans Chance will not be liable for any loss damage or cost arising from substitution or cancellation.
• Where a Prize includes travel or an experience requiring travel, the Prize does not include travel insurance, the cost of transfers, food or drink, spending money, taxes, or any other personal expenses unless expressly stated on the relevant Prize Draw page. Winners are responsible for holding a valid passport and for obtaining any necessary visas or other travel documentation required to take part in the Prize.
• Travel prizes may involve flights, transfers, hotels, events, venues, excursions, hospitality or activities provided by third-party suppliers. Accessibility arrangements will depend on the relevant airline, hotel, venue, transport provider, event organiser, activity provider and local supplier policies. Fans Chance will use reasonable efforts to assist with accessibility requests and liaise with relevant suppliers, but we cannot guarantee that all elements of a travel prize will be suitable, available or capable of adaptation for every winner.

9. Accessibility and Reasonable Adjustments

Fans Chance is committed to making prize fulfilment as accessible as reasonably possible.

• Where a winner has a disability, medical condition, access requirement or other need that may affect their ability to take part in a prize, the winner should notify Fans Chance as soon as reasonably possible after being contacted. We will work with the winner, the relevant draw partner and any third-party prize providers to try to make reasonable adjustments and support the winner’s participation in the prize.
• For prizes involving travel, accommodation, events, venues, transport, activities, hospitality, excursions or third-party suppliers, certain elements of the prize may be subject to availability, supplier policies, health and safety requirements, venue accessibility, transport restrictions, insurance requirements, local conditions or other matters outside Fans Chance’s direct control.
• Where a specific element of a prize cannot reasonably be made accessible or available, Fans Chance will work with the winner and relevant suppliers to consider reasonable alternatives where possible. Fans Chance cannot guarantee that every element of every prize can be adapted, substituted or made accessible in all circumstances.
• The winner is responsible for telling Fans Chance about any accessibility requirements as early as possible so that reasonable steps can be considered before prize fulfilment. Where, after discussing the winner’s accessibility requirements with the winner and making reasonable efforts with the relevant draw partner, prize provider, venue, travel provider, event organiser or fulfilment partner, Fans Chance reasonably determines that the prize cannot be adjusted, substituted or fulfilled in a safe, suitable or legally compliant manner for that winner, Fans Chance reserves the right to withdraw the prize from that winner and either offer an alternative prize or draw an alternative winner. This will only apply where the prize cannot reasonably be fulfilled despite reasonable efforts to consider adjustments or alternatives, and will be assessed on a case-by-case basis.

10. Charitable Contributions

• A portion of revenue from each Prize Draw is donated to a UK-registered charity or community organisation, as specified on the relevant Prize Draw page.
• The relevant Prize Draw page will identify the chosen charity and explain how the charitable contribution is calculated.
• Fans Chance manages and administers all charitable donations in a transparent manner.

11. Responsible Participation

• Fans Chance is committed to promoting responsible participation in its Prize Draws. Participants should only enter where they can do so affordably and should never spend more than they can reasonably afford.
• If you are concerned about your participation, spending or personal circumstances, you may contact Fans Chance using the customer-support details published on our website. We can discuss the account-management options available to you, including spending limits, temporary account suspension and permanent account closure.
• Free and independent information and support are also available from the following organisations:
  • GambleAware – information and support relating to gambling-related harm: www.gambleaware.org
  • Citizens Advice – free advice concerning debt, money and other personal circumstances: www.citizensadvice.org.uk
  • Money Advice Trust – information and support relating to financial difficulty and problem debt: www.moneyadvicetrust.org
  • National Debtline – free, confidential and independent debt advice: www.nationaldebtline.org
  • Mind – information and support concerning mental health and emotional wellbeing: www.mind.org.uk
  • Samaritans – confidential emotional support for anyone who is struggling to cope: www.samaritans.org
• Where Fans Chance identifies activity or information that may indicate harm or potential harm, we may contact the Participant, apply or reduce an appropriate spending limit, restrict further participation, temporarily suspend the Participant's account or permanently close the account.
• Any action taken will be tailored and proportionate to the circumstances and may include removing the Participant from promotional marketing communications.

12. Liability

• Fans Chance is not responsible for entries that are lost, delayed, damaged or misdirected due to technical issues, network failures or postal errors.
• To the fullest extent permitted by law our maximum liability to any participant is £100.
• We do not accept liability for indirect or consequential losses. This does not affect your statutory rights.

13. Publicity

• By entering you agree that Fans Chance may use your first name town or region and any media you provide such as photos or videos for promotional purposes unless you opt out in Writing.

14. Data Protection

Fans Chance processes your personal data in accordance with our Privacy Policy.

• Where a Prize Draw is operated with a third-party partner, prize provider, event organiser, travel provider, venue or fulfilment partner, we may share limited personal data with that party where reasonably necessary to administer the Prize Draw, verify entries, manage customer queries, support prize fulfilment, contact or verify winners, manage winner publicity, prevent fraud, comply with legal obligations and provide campaign reporting.
• Where you have actively opted in to receive marketing from a named Prize Draw partner, you agree that Fans Chance may share your email address with that named partner so they can send you their own marketing communications. Partner marketing is optional and is not required to enter a Prize Draw. Partners are not permitted to use entrant personal data for their own marketing unless the entrant has actively opted in to receive marketing from that named partner or the partner otherwise has a lawful basis to do so. We will never sell your personal data.

15. Regulatory Compliance

• Fans Chance confirms that the free entry route is available and is no more difficult or costly than the paid route.
• Paid entry does not improve odds of winning.

16. Disqualification and Tampering

• Any attempt to deliberately damage the Platform or interfere with the lawful operation of a draw may be a violation of law and may result in legal action.

17. Cancellation or Suspension

• Fans Chance reserves the right to cancel, suspend or modify a Prize Draw in whole or in part if fraud, technical failures, legal changes or events outside our reasonable control occur.
• Where a Prize Draw is cancelled, Fans Chance will provide refunds to all affected entrants

18. Refunds

• All paid entries are final and non-refundable once the entry period has closed.

19. Additional Rules and Terms

• These Terms apply in conjunction with any Prize-specific rules or Experience Rules that are published on the relevant Prize Draw page.
• If there is a conflict between these Terms and the Experience Rules the Experience Rules will prevail.
• Other Fans Chance website Terms of Use and policies may also apply to your Participation.

20. Disputes and Legal

• These Terms are governed by the laws of England and Wales.
• Entries are deemed to occur in England.
• Disputes will be subject to the exclusive jurisdiction of the English courts unless your local consumer law provides otherwise.
• Fans Chance may amend or modify these Terms at any time.
• Entrants should review these Terms and any Prize-specific rules before entering.

21. Binding Agreement

By entering any Fans Chance Prize Draw you confirm that:

• You meet all eligibility requirements.
• You understand and accept these Terms and any Experience-specific rules.
• You consent to us contacting you and using your information as described above.
• You agree that the Fans Chance’s decisions including regarding eligibility disqualification and prize allocation are final and binding in all respects.

22. Complaints

We are committed to providing a fair, transparent, and positive experience for everyone who engages with Fans Chance.

• If you have a complaint regarding any aspect of our service, please contact us by email at hello@fanschance.com, providing your full name, contact details, and details of your complaint. We will acknowledge receipt of your complaint within 3 working days and aim to provide a full response within 14 working days. If additional time is required to investigate your complaint, we will keep you informed.

23. Contact Us

• Email: hello@fanschance.com
• Effective date: 24 September, 2025
• Version: 2.0