Privacy Policy

1. Introduction

• This Privacy Policy explains how Fans Chance Ltd collects, uses, and protects your personal information when you use our website, services, or interact with us across any channel. By using our services, you agree to the terms of this policy.

2. Data Controller

• Fans Chance Ltd is the data controller responsible for your personal information.
• Company name: Fans Chance Ltd
• Postal address: PO Box 6302, Sheffield, S8 2GU
• Email address: hello@fanschance.co.uk

3. Scope And Channels

• This policy covers information collected on our website, by email, phone, chat, social media, advertising, third-party platforms, and any partner club or charity channels that promotes our draws.

4. Information We Collect

• Identity information such as name, date of birth, and gender.
• Contact information such as email, phone, and postal address.
• Payment and transaction information such as billing details, payment method, and purchase history.
• Technical and usage information such as IP address, device identifiers, browser type, operating system, pages viewed, and interaction data collected via cookies and similar technologies.
• Geolocation information such as city or region.
• Profile information such as account settings, preferences, and marketing choices.
• Competition information such as ticket purchases, entries, eligibility checks, winner records, and related communications.
• Publicity information for winners such as names, towns, photographs, video or audio recordings, and prize details where you consent.
• Information from social media or third-party accounts where you interact with us or log in using those accounts.
• Aggregated or anonymised data that does not identify you directly.
• Accessibility, disability or medical information that you choose to provide to us where this is relevant to prize fulfilment, reasonable adjustments, travel arrangements, venue access, customer support or winner administration.

5. Sources Of Your Information

• We collect information directly from you when you interact with us. We also receive information from payment providers, analytics and advertising partners, social media platforms, fraud prevention services, and from partner clubs and charities that help promote our draws.

6. How We Use Your Information

We use your information to:

• Process entries, manage accounts, run draws, and deliver prizes.
• Communicate with you about entries, accounts, service messages, and updates.
• Provide marketing about our draws and promotions where we have consent or a lawful basis.
• Comply with legal and regulatory obligations including tax, gambling licensing, anti-money laundering, and record-keeping requirements
• Prevent, detect, and investigate fraud, misuse, or security incidents.
• Improve our website, services, promotions, and customer experience.
• Create reports, research, and statistics using aggregated or anonymised data. If we need to use your information for a new purpose that is not compatible with the purpose for which it was collected, we will inform you and explain the legal basis for doing so.
• Share your email address with a named Prize Draw partner for that partner’s own marketing communications where you have actively opted in to this.
• Consider and support reasonable adjustments, accessibility requests, travel arrangements, venue access, prize fulfilment and winner support where you tell us about a disability, medical condition or access requirement.

7. Legal Bases For Processing

We rely on one or more of the following legal bases:

• Contract, where processing is needed to provide our services to you.
• Consent, which you may withdraw at any time.
• Legal obligation, where the law requires processing.
• Legitimate interests, such as running and growing our business, preventing fraud, and communicating with customers in a way that respects your rights.
• Where we process information about a disability, medical condition or accessibility requirement, this may include special category personal data. Where required, we will process this information with your explicit consent or where another lawful condition applies. We will only use this information where reasonably necessary to support prize fulfilment, accessibility arrangements, customer support, legal compliance or related administration.

8. Marketing and PECR

We may send you marketing by email or SMS with your consent.

• Where the law allows a soft opt-in, we may market to you about similar services when you have bought from us, and you can opt out at any time. Every marketing message will explain how to unsubscribe.
• Where a Prize Draw is operated in partnership with a third-party partner, we may ask whether you would like to receive marketing communications from that named partner. If you actively opt in, we may share your email address with that named partner so they can send you their own news, offers and marketing communications.
• We will only share your email address with a Prize Draw partner for that partner’s own marketing purposes where you have actively opted in to receive marketing from that specific partner.Choosing not to opt in to partner marketing will not affect your ability to enter a Prize Draw.The partner will be responsible for its own marketing communications and for giving you a way to unsubscribe. You can unsubscribe from partner marketing at any time using the unsubscribe link or instructions provided by that partner.
• We do not sell your personal information.

9. Cookies And Tracking

• We use cookies and similar technologies to operate, secure, and improve our website, measure performance, and show relevant promotions. This may include strictly necessary cookies, performance cookies, functionality cookies, and targeting or advertising cookies.
• You can control cookies in your browser. Some features may not work if you disable certain cookies.

10. Publicity And Winners

• If you win a prize, we may publish your name, town, and limited publicity materials for promotional purposes where you consent. You can withdraw consent, but this will not affect publicity already produced.

11. Sharing Your Information

We share information with trusted service providers who help us operate our business and Prize Draws.

• This may include payment processors, cloud hosting providers, IT security providers, email and SMS platforms, analytics and advertising partners, identity verification and fraud prevention services, customer support tools, professional advisers, regulators and law enforcement where required.
• Some of our Prize Draws are operated in partnership with third-party brands, clubs, charities, organisations, prize providers, event organisers, travel providers, venues, agencies or fulfilment partners. Where you enter a partner Prize Draw, we may share limited personal data with the relevant draw partner, prize provider or fulfilment partner where reasonably necessary to administer the draw, verify entries, manage customer queries, support prize fulfilment, contact or verify winners, manage winner publicity, prevent fraud, comply with legal obligations, and provide campaign reporting. This may include your name, email address, phone number, entry details, order information, winner information and any other information reasonably required in connection with the relevant Prize Draw or prize.
• Where you have actively opted in to receive marketing from a named Prize Draw partner, we may share your email address with that named partner so they can send you their own marketing communications.
• Where you have told us about a disability, medical condition or accessibility requirement, we may share relevant information with the draw partner, prize provider, venue, travel provider, event organiser or fulfilment partner where reasonably necessary to help support accessibility arrangements or prize fulfilment. We will only share the information that is reasonably necessary for the relevant purpose.
• Where a third party processes personal data on our behalf, they must keep your information secure and only use it for the purposes we specify. Where a third party uses your personal data for its own purposes, such as sending its own marketing communications after you have opted in, that third party will be responsible for how it handles your personal data.
• We do not sell your personal information.

12. International Transfers

• Your information may be transferred outside the United Kingdom and the European Economic Area. Where this happens, we use appropriate safeguards such as standard contractual clauses or an adequacy decision to protect your information.

13. Retention

We keep your information only for as long as needed for the purposes in this policy.

We apply these periods or criteria:

• Account and purchase records: kept while your account is active and for up to six years after to meet tax, accounting, and legal requirements.
• Winner and prize records: kept for up to six years to meet legal and audit needs.
• Marketing preferences and contact history: kept until you opt out or your account is closed, then limited records kept to respect your choice.
• Website logs and analytics: kept for up to twenty-four months unless we need them longer for security or legal reasons.

14. Security

• We use appropriate technical and organisational measures to protect personal information, including encryption, access controls, secure hosting, regular monitoring, and staff training. No system can be guaranteed as completely secure, and we maintain processes to identify, respond to, and learn from incidents.

15. Automated Decision Making And Profiling

• We do not make decisions that produce legal or similarly significant effects about you solely by automated means. We may use automated systems to help detect fraud, manage risk, and run randomised prize draws without profiling individuals.

16. Your Rights

You have rights over your personal information, including:

• Access to a copy of your data.
• Correction of inaccurate or incomplete data.
• Deletion in certain situations.
• Restriction of processing in certain situations.
• Objection to processing based on legitimate interests or to direct marketing.
• Portability of data you provided to us where processing is by consent or contract and carried out by automated means.
• Withdrawal of consent at any time where we rely on consent.

To exercise your rights, contact us at hello@fanschance.co.uk. We may need to verify your identity before responding.

17. Complaints And The ICO

If you have a concern, please contact us first and we will try to resolve it.

• We aim to respond within thirty days. You also have the right to complain to the UK Information Commissioner’s Office.
• ICO telephone: 0303 123 1113
• ICO address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
• Website: ico.org.uk

18. Whether You Need To Provide Data

• If you do not provide information that we need to run your entry, process payments, verify eligibility, or deliver a prize, we may be unable to provide our services to you.

19. Third Party Links

• Our website may link to other sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

20. Children

• Our services are for people aged 18 or over.
• We do not knowingly collect information from anyone under 18.

21. Changes To This Policy

• We may update this policy from time to time. We will post the updated version on our website with a new effective date. Continued use of our services means you accept the updated policy.

22. Governing Law

• This policy is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Us

• Email: hello@fanschance.com
• Effective date: 24 September, 2025
• Version: 2.0